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Forum index > You Joomla > Pre-Sales Questions > [SOLVED] can't log in

[SOLVED] can't log in

12-20-2012, 03:05 PM
# 1 (permalink)
dimi2013
Hello,
I purchased a membership and i can't login to download. I've tried the lost/reset password, etc. but still nothing. What do i need to do? Thank you.

Are you sure your are posting in product assigned forum?: Yes

What is your CMS version?: Joomla 2.5

MySQL Version: 5.x

PHP version: 5.x

Link to installation: Not-Applicable.com

Have you edited any files? If yes tell us which ones.: N/A
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12-21-2012, 03:12 AM
# 2 (permalink)
dimi2013
I think i know what happened. I had my VPN on by mistake when I put the order in and now it thinks I'm trying to login using a different IP. Can you reset my account so that i can log in from the address that's logged on this message--hopefully, the forum logs addresses.

If you can do it today, I'd appreciate it very much cause I'd like to start working
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12-21-2012, 01:05 PM
# 3 (permalink)
dimi2013
is anyone monitoring these forums? Can you please reply. I still can't log in
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12-21-2012, 01:56 PM
# 4 (permalink)
neo's Avatar
neo
read forum rules please , forum support is 24-48 h , if you have issues with login or purchase you need to use contact form or live chat contact
Joomla beginners guide | Fast Joomla tips and tricks | How to install Youjoomla Demos
Joomla and Wordpress Knowledgebase
Yjsg Documentation
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12-21-2012, 02:08 PM
# 7 (permalink)
dimi2013
Hi Neo,
Thanks for the help. It, indeed, is unlocked. I did use both the contact form and live chat contact but didn't get a reply. I waited 24 hours, though, not 48 and the live chat only allows a message to be sent. Anyway, thanks again for unlocking the account and I'll make certain the VPN's down when I connect. YouJoomla rocks!
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